|Thank you for your interest in our products. Please let us know if you have any questions. (firstname.lastname@example.org)
||If with a nonprofit institution, submit your order on an official purchase order form. Include the product number, title, and price. Calculate the shipping charges (see shipping below) and include them on the purchase order. Please include your physical street address (no PO Boxes) on the purchase order. You may fax or mail your purchase order.
If your institution does not accept backorders, please specify this on your order. We do not accept preview or evaluation orders. All items shipped are payable according to the terms of the invoice. There is no minimum order. Orders are normally processed within three weeks. Individuals paying by credit card may also fax orders on our order form.
||For domestic educational institutions and other nonprofit organizations, payment terms are net 30 days. Firms and individuals may prepay or use MasterCard or Visa. All international orders must be prepaid.
||Shipments are by UPS or USPS and are usually made within two weeks. Unless included with the product description, shipping charges are $10.00 for each product. Shipping for all hardware products varies depending on size and weight. For those items, shipping charges (SH) are included with the description. Shipments needing express, air, and international service require additional charges. All shipments are F.O.B. Origin.
||List prices and school prices (teachers and educational institutions) are both indicated.
|Copyrights and Licenses
||All videodisc, videotape, software, DVD, and CD-ROM products are sold for use on only one piece of equipment at a time. When you purchase a product you are purchasing only the physical disks, CD-ROM, etc., that contain the product. In addition you are purchasing a single-locus license. You do NOT purchase the software or videos. The license entitles the purchaser to use the product on only one machine at a time. A multiple-locus license allows you to use the product on multiple machines simultaneously depending on the terms of the license. Making unauthorized copies is a violation of the author's copyright. Public performance rights, using in a commercial manner or using on a network, including the internet, are not permitted with any of the licenses. The license agreements for all Ztek products may be downloaded for review before purchase: Single-locus (one user at a time) or Multiple-locus (more than one user or location at a time).
||We want you to be completely satisfied with the products you purchase. However, there may be occasions when products are damaged in shipment or are unsuitable for some other reason. All Ztek products are guaranteed for 30 DAYS from the date of invoicing. All products usually carry an extended warranty against manufacturing defects.
If there is a discrepancy of any type, save all shipping materials and product packaging. Contact Ztek immediately and no later than 30 DAYS from the date of invoicing for a Return Authorization (RA) Number and return instructions. Do not return a product without an RA; it can not be accepted. A returned product, and its packaging, must be free of marks and wear and must be in resalable condition. A software product which has been opened cannot be returned. However, if defective it will be replaced. Hardware may not be returned but will be replaced or repaired if defective.
If a product is returned with a valid RA, without damage and on schedule, a credit memo will be issued. A returned product which is not resalable may be refused or subject to a minimum 15% restocking fee. The original shipping charges, as well as the return shipping costs and insurance, are the responsibility of the purchaser. After 30 days, a request for an exchange or repair of a defective product must be directed to the manufacturer. All approved return authorizations and credit memos will be sent to the billing address on the original purchase order.
|Address & Phone Numbers
PO Box 967
Lexington, KY 40588-0967
WWW Page: http://www.ztek.com
Hours: 9 am to 5 pm Eastern Standard Time M-F